Usability Testing Case Study

Creating a Streamlined Mobile Navigation for the Staten Island Hunger Task Force

Fall 2022

Written by:

Flita Fernandes

Project Summary

The Staten Island Hunger Task Force is an organization connecting Staten Island community members to government resources, primarily food pantries. The main goal of our client was to increase the responsiveness and accessibility of the mobile website. Our team of 3 Usability Experts came together to identify the usability issues that might exist on the mobile interface. Some of the methods used in this study included planning tasks and moderating in-depth interviews. With our test results, we provided recommendations that would elevate the website by improving the overall user experience.