Usability Testing Case Study

Improving the usability of the Smithsonian Museum’s website for educators

Fall 2022

Written by:

Srishti Dokras

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Project Summary

The Smithsonian National Museum of Natural History’s website serves as an access point to a variety of museum-goers. The museum reached out to our team of researchers to conduct a usability study of their website. This Moderated Remote Usability Test focuses on the Education section of the desktop version of the website, with the goal to improve it for K-12 educators, who use the website for educational material and to book museum visits for students.