Usability Testing Case Study

Finding UX solutions to help a small artisanal kimchi brand become more approachable and appealing to new customers

Spring 2020

Written by:

Jihye Woo

Forward Roots_spring2020

Project Summary

Forward Roots is an artisanal kimchi business based in New York City. They sought to increase online purchases after their offline sales were negatively affected by the spread of the coronavirus. Our goals of the project were to help Forward Roots by enhancing the usability of the website, enable users to quickly understand the brand and product offering, make the brand more approachable online, and lead users to purchase the product more seamlessly.