Usability Testing Case Study

Enhancing Medscape’s User Experience: Streamlining Content Access to Boost Video Engagement

Spring 2024

Written by:

Rui Tian

Project Summary

Medscape, a leading online platform for healthcare professionals, initiated a project to enhance the video viewing experience for users accessing content through email newsletters. The goal was to evaluate current user interactions with video content, identify key areas for improvement, and implement strategies to optimize engagement and usability. By streamlining content access and improving the overall video experience, the project aims to increase user engagement and ensure seamless access to relevant educational resources and professional development tools.