Usability Testing Case Study

Clean air through clear communication: A remote moderated usability study for Empire Clean Cities

Spring 2020

Written by:

Michael Kelly

Project Summary

As part of the Clean Cities Coalition Network, ECC is a local organization within a national network that has an eye toward global impact through an educational lens. We tested the usability of ECC’s newly redesigned website, with a focus on clarity of navigation and discoverability of information. We found an audience that is excited by the site’s content but sometimes frustrated by its delivery, and generated a set of recommendations that lays the basis for immediate updates, further testing and future redesigns.