Case Studies

Helping organizations solve real digital problems

The DX Center partners with libraries, archives, museums, non-profits, and start-ups. Below we provide a collection of recent project case studies created by Pratt students, collected and curated by Pratt faculty.

Usability Testing with Eye-Tracking

Designing Clarity: Revealing Hidden Friction in a CMS Authoring Flow Through Eye-Tracking

by Gloria Yang

Usability Testing with Eye-Tracking

Redesigning AI from Hidden Feature to Intuitive Tool for CMS by Eye-Tacking Usability Testing

by Myra Chen

Usability Testing with Eye-Tracking

Using eye-tracking to bring clarity to an evolving AI tool where first-time users struggle to understand what to do next

by Lan-Ting Ko

Usability Testing with Eye-Tracking

Seeing What Analytics Couldn’t: Improving Checkout Conversion with Eye-Tracking Research

by Claire Jen

Usability Testing with Eye-Tracking

Redesigning the Hooked on Phonics Checkout Experience to Build User Trust and Reduce Friction

by Shriya Chipde

Usability Testing with Eye-Tracking

How an Eye Tracking Study of the Shedd Aquarium’s Online Ticket Purchasing Process Identified a Six Figure Monthly Missed Revenue Opportunity

by Conor Mack

Usability Testing with Eye-Tracking

Through the Eyes of the User: Improving Ticket Purchasing flow for Shedd Aquarium’s Programs & Events

by Merlyn Koonamparampath

Usability Testing with Eye-Tracking

From Confusion to Clarity: Redesigning SVA’s Library Online Collections Search Experience

by Meng Shi

Usability Testing with Eye-Tracking

Helping students find relevant resources faster on SVA’s Library Research Guides

by Riley Knowles

Usability Testing with Eye-Tracking

Why Don’t Students Scroll? What Eye Tracking Revealed About the SVA Libraries Page

by Manvi Tandon

Usability Testing with Eye-Tracking

Using Eye-Tracking to Improve the Discoverability, Readability, and Learnability of the Cooper Hewitt API Website.

by Laiba Sarwar

Usability Testing with Eye-Tracking

Optimizing the Global Content Display for Words Without Borders using Analytic Tools and Eye-Tracking Studies

by Bhavna Paikattil

Usability Testing with Eye-Tracking

Enhancing User Acquisition and Experience for Affirmation Studio app using Eye Tracking Analysis

by Gatha Bhakta

Usability Testing with Eye-Tracking

Unlocking Global Literacy: Enhancing Words Without Borders Mobile Interface Using Eye-Tracking Analysis

by Sanjana Subramani

Usability Testing with Eye-Tracking

Helping an AP History Education Tool Increase User Retention

by Mary Haws

Usability Testing with Eye-Tracking

Creating A Seamless Mobile Browsing Experience for the Poster House Website with Eye-Tracking Data

by Anne Kuo

Usability Testing with Eye-Tracking

Building the Path to Charitable Trust Using Behavior Analytics and Eye Tracking Studies

by Medhaswi Paturu

Usability Testing with Eye-Tracking

Retouching the Met’s Digital Collection for the Casual Art Browser

by Xinyu Wang

Usability Testing with Eye-Tracking

Understanding Navigation Flows to Improve Smarthistory’s Content Findability

by Cathy Hu

Usability Testing with Eye-Tracking

Improving the Met’s Search Experience with Mobile Eye-tracking Study

by Lillian Yang

Usability Testing with Eye-Tracking

Using Eye-Tracking to Develop Intuitive Access to Smarthistory’s Web Content

by Xiaoqi (Vicky) Chen