Usability Testing Case Study

From Contributors to Leaders: A UX Strategy for Lighthouse User Growth on Knowunity

Fall 2023

Written by:

Magdalena Fraga

Project Summary

Knowunity, a peer-to-peer EdTech platform with 9 million users, is expanding into the U.S. market and aims to boost user retention by enhancing engagement among top content creators, or “Knowers.” Our team conducted interviews and usability testing to evaluate Knowers’ experiences and identify ways to convert them into “Lighthouse Knowers.” We provided seven key recommendations focused on content discovery, subject-based sharing, group chats, and community integration to foster deeper engagement and growth.