Our client, a prominent university library (the Libraries), is one of the knowledge engines behind one of the world’s leading research institutions. In January 2025, our UX team from The Center for Digital Experiences at Pratt Institute partnered with the Libraries to tackle a complex challenge: redesign information architecture (IA) and the homepage of their extensive and research-heavy website. The Libraries internal teams had received consistent feedback that users, students, faculty, researchers, and even staff, were overwhelmed by the website’s navigation and search tools. Our work here would establish external validation and a stepping stone for our client’s large-scale website redesign, beyond just the homepage and information architecture, in the years to come.