We Make Digital Experiences Better

We are a faculty-led, student-driven UX consultancy and academic research lab in the School of Information at Pratt Institute

What We Value

Innovation

We are creative thinkers. Our talented faculty and students offer fresh perspectives and craft innovative solutions to digital problems.

Empathy

We put people first. Our work is always centered on understanding – and respecting – users’ needs, abilities, and behaviors.

Practicality

We solve real world problems. Our approach is guided by a consideration of practical needs,  constraints, and outcomes.

What We Do

We help organizations create better digital experiences through design, research, and evaluation that puts real people first.

From usability testing and UX design to accessibility, content strategy, and user research, we cover the full spectrum of digital experience design.

Explore Our Services »

What We've Done

Projects Completed
308
Partners
190
Would Work With Us Again
0 %

(Since Fall 2019; last updated May 2026)

Case Studies

UX Design

Encouraging exploration and discovery of the NGA collection through gamification

by Chelsea Yip, Gatha Bhakta, Tharani Prabu, Sanjana Subramani

Usability Testing

Is the Pratt Institute Libraries’ online catalog intuitive and easy to navigate?

by Wajih Shafiq

Inclusive Design and Accessibility

Enhancing Accessibility in OpenLab City Tech’s: Directory Pages

by Jasmin Guerrera

UX Design

Forging Human Connections in Non-Profit Grant Management: A Website Redesign for One Degree Impact

by Mary Haws, Becky Su, Trisha Khandelwal

What People Are Saying

Current Research Projects

User Experience Capacity-Building (UXCB)

How can organizations better understand and strengthen their UX practices?

UX Education

How can we better prepare students for UX careers?

HCI Education Community of Practice

How can we build a community of practice for HCI/UX educators?